Provider Scorecard Skill

When to Use

• Monthly/weekly ops reviews of enrichment vendors.
• Before renewing contracts or adjusting credit allocations.
• After outages or performance regressions to inform routing changes.

Framework

1. Metric Definition – success rate, fill %, latency, credit burn, confidence.
2. Data Sources – provider logs, credit usage tables, QA samples, incident tickets.
3. Scoring Model – weight metrics by enrichment type and business priority.
4. Visualization – dashboard or memo highlighting leaders/laggards.
5. Action Tracker – document optimization experiments and owner assignments.

Templates

• Scorecard table per provider.
• Executive summary slide with top takeaways.
• Jira/Asana template for provider improvement tasks.

Tips

• Normalize metrics per enrichment type to avoid unfair comparisons.
• Capture qualitative notes (support responsiveness, roadmap access).
• Pair with waterfall-blueprint updates to reflect routing decisions.