Retell AI Data Handling

Overview

Implementation patterns for Retell AI data handling — voice agent and telephony platform.

Prerequisites

• Completed retellai-install-auth setup

Instructions

Step 1: SDK Pattern

import Retell from 'retell-sdk';
const retell = new Retell({ apiKey: process.env.RETELL_API_KEY! });

const agents = await retell.agent.list();
console.log(`Agents: ${agents.length}`);

Output

• Retell AI integration for data handling

Error Handling

Examples

Minimize transcript data in a support escalation

For a failed call, retain the call identifier, timestamps, selected agent version, and error classification in the incident record. Do not paste full recordings or transcripts into a ticket; redact names, phone numbers, and payment details before attaching a narrow excerpt. Set the retention owner and expiry for the exported evidence, then delete the copy after the investigation and any agreed remediation are complete.

Resources

• Retell AI Documentation
• retell-sdk npm

Next Steps

See related Retell AI skills for more workflows.