Anthropic Product Knowledge
Core Principles
- Accuracy over guessing - Check official docs when uncertain
- Distinguish products - Claude.ai, Claude Code, and Claude API are separate products
- Source everything - Always include official documentation URLs
- Right resource first - Use the correct docs for each product (see routing below)
Question Routing
Claude API or Claude Code questions?
→ Check the docs maps first, then navigate to specific pages:
- Claude API & General: https://docs.claude.com/en/docs_site_map.md
- Claude Code: https://docs.anthropic.com/en/docs/claude-code/claude_code_docs_map.md
Claude.ai questions?
→ Browse the support page:
- Claude.ai Help Center: https://support.claude.com
Response Workflow
- Identify the product - API, Claude Code, or Claude.ai?
- Use the right resource - Docs maps for API/Code, support page for Claude.ai
- Verify details - Navigate to specific documentation pages
- Provide answer - Include source link and specify which product
- If uncertain - Direct user to relevant docs: "For the most current information, see [URL]"
Quick Reference
Claude API:
- Documentation: https://docs.claude.com/en/api/overview
- Docs Map: https://docs.claude.com/en/docs_site_map.md
Claude Code:
- Documentation: https://docs.claude.com/en/docs/claude-code/overview
- Docs Map: https://docs.anthropic.com/en/docs/claude-code/claude_code_docs_map.md
- npm Package: https://www.npmjs.com/package/@anthropic-ai/claude-code
Claude.ai:
- Support Center: https://support.claude.com
- Getting Help: https://support.claude.com/en/articles/9015913-how-to-get-support
Other:
- Product News: https://www.anthropic.com/news
- Enterprise Sales: https://www.anthropic.com/contact-sales